Then on most occasions it works first try, but when it doesn't work it's very aggravating. With nk2edit I get similar results, modify the file with outlook closed, open outlook it seems to work, close outlook and the changes I've made revert back to the old copy. If I then replace it with a "completed" copy it may initially work but when I close outlook again it writes back the nearly empty copy. With outlook open, adding an entry (my email) initially starts the autocomplete list, however it doesn't make the roamcache file until I close outlook. On the Google Admin Security page, make sure Enable API access is selected. In Apps > G Suite > Settings for Gmail > Advanced settings, make sure Enable G Suite Sync for Microsoft Outlook is selected. ![]() ![]() Make sure Calendar, Directory, Drive and Docs, and Gmail have a Service Status of ON for everyone. I've had very inconsistent results, but let me detail some of the issues: So if I'm doing the rename trick I always make a copy of the source, because as you noted it sometimes gets "corrupted" or plain reverted back to the almost empty list. In the Google Admin console, go to Apps > G Suite. I can't find any Microsoft information on this but I didn't look too hard, what I really want is an explanation of what happens with this file. Diane, After dealing with this in Outlook 2016 for a few months, I've come to the conclusion the file isn't getting corrupted but it has another copy inside the PST file.
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